Agency Service Level Agreement

  • Almond marketing requires a full brief before a project can begin. Objectives and outcomes must be listed in detail along with the required timeline.
  • Agreement to the brief by both parties can be in person, or via email.
  • If objectives change mid-project, Almond Marketing reserves the right to amend the previously agreed timeline, and costs, with approval from final decision makers.
  • Set up fees for a campaign, including an agreed budget for google adwords or paid searches are requested in full, before the campaign begins.
  • Final decision makers must be accessible at all stages of the project. Almond Marketing will seek approval and sign off from the appropriate parties at each relevant stage of the process, within the agreed timeline.
  • Once  a  timeline  is  agreed,  any  failure  of the client  to  provide  required  feedback, content, input or sign off on the stipulated deadlines may result in an alteration to the schedule and delay deployment.
  • Any additional expenses incurred will be charged to the client, but not without seeking prior permission.
  • Payment terms are 50% of the total project cost invoiced upon signing of the SLA with the  remaining  50%  of  the  total  project  cost  invoiced  upon  final  completion  and deployment.
  • The final website will become the property of the client once final payment has cleared, with all project files remaining the property of Almond Marketing.
  • Almond Marketing reserves the right to promote the completed site as part of their portfolio unless specific written objection is received by the client.